Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Natural Clinic website (the “Site”) and the purchase of our hair care products from Natural Clinic (“Natural Clinic”, “we”, “us”, or “our”). By accessing our Site or placing an order, you confirm that you have read, understood, and agree to these Terms.

Natural Clinic may modify these Terms at any time. Any changes will be posted on this Site and take effect immediately upon being published. Your continued use of the Site following any update constitutes your acceptance of the revised Terms.

All products displayed on the Site are subject to availability, which may change at any time. We reserve the right to modify, discontinue, or limit any product without notice.

• Prices are shown in the stated currency and include applicable taxes where required. Shipping costs, where applicable, are displayed separately at checkout.
• You must provide accurate, complete, and current shipping and payment information when placing an order.
• Product images are for illustrative purposes only. Actual product appearance may vary slightly due to screen calibration and manufacturing tolerances.

Natural Clinic hair care products are intended for external cosmetic use only and are not medicinal products. They are not intended to diagnose, treat, cure, or prevent any medical condition.

Payments are taken via secure, certified third-party payment providers. Your card details are processed securely through these providers and are not stored by Natural Clinic.

• All transactions are encrypted, and payments are handled by PCI-DSS compliant gateways.
• If a payment is declined, please contact your bank or try an alternative payment method.
• You are responsible for ensuring the payment details you provide are accurate and that you are authorised to use the chosen payment method.

Orders are typically processed within a few business days and shipped to the address provided at checkout. Delivery times vary by location, and carrier delays are beyond our control.

• Estimated delivery timeframes are provided in good faith but are not guaranteed. Actual delivery may be affected by customs clearance, carrier delays, or other factors outside our control.
• You are responsible for providing accurate and complete shipping information.
• Natural Clinic is not liable for packages lost or delayed due to an incorrect or incomplete address provided at checkout.

Risk of loss and title to products passes to you upon delivery to the address provided at checkout.

Returns are accepted within 14 days of receiving the product, subject to our Refund & Returns Policy.

• Items must be unused, unopened, and in their original packaging to be eligible for return.
• Opened or used products are not eligible for return unless the product was defective or incorrect.
• Customers usually cover the cost of return shipping, unless the product received was defective or incorrect.

For complete details on how to request a return and how refunds are processed, please refer to our Refund & Returns Policy.

All content on this website — including text, images, logos, and product descriptions — is the property of Natural Clinic and is protected by Turkish and international intellectual property laws.

• You may not copy, reproduce, modify, or distribute any content from the Site without our prior written consent.
• You may print or download material from the Site for personal, non-commercial use only.
• “Natural Clinic”, our logo, and associated trade dress are trademarks of Natural Clinic. Unauthorised use is prohibited.

Unauthorised copying, modification, or distribution of our content may result in legal action.

By using our website you agree not to:

• Engage in any illegal or fraudulent activity through the Site.
• Post or transmit false, misleading, or defamatory content.
• Attempt to disrupt, damage, or interfere with the website or its related systems.

We reserve the right to restrict or terminate access to the Site for any user who violates these provisions.

To the maximum extent permitted by applicable law, Natural Clinic shall not be liable for any direct, indirect, or consequential damages arising from your use of our website or products.

• The Site may occasionally contain errors or experience interruptions, and we do not warrant that it will be uninterrupted or error-free.
• Our hair care products are for external use only. We are not responsible for individual reactions to our products or for any misuse of them.
• We recommend reviewing the ingredients and patch testing before use if you have sensitive skin or scalp.

Your personal data is handled in accordance with our Privacy Policy and our Cookie Policy, which explain what information we collect and how we use and protect it.

We encourage you to review both policies to understand your rights and how your data is processed.

These Terms are governed by and construed in accordance with the laws of Turkey. Any dispute arising out of or in connection with these Terms shall be resolved in the courts of İstanbul, Turkey.

We will always endeavour to resolve disputes amicably. Before initiating legal proceedings, we encourage you to contact our support team to allow us the opportunity to address your concern.

For any questions or concerns regarding these Terms and Conditions, please contact us through any of the channels below.