Privacy Policy

We collect information to process your orders, support your hair care journey, and improve our website. The categories of information we may collect include:

• Personal Information: Your name, email address, phone number, and shipping and billing address.
• Payment Information: Payments are processed securely through third-party payment providers. We do not store your card details on our servers.
• Order Details: Your purchase history and transaction records.
• Technical Data: Your IP address, browser type, and usage data, which we use to improve our website.
• Cookies & Tracking Technologies: Information collected through cookies to enhance site functionality and your overall experience.

We use the information we collect for the following purposes:

• To process and fulfil your orders.
• To provide customer support and respond to your enquiries.
• To send you communications that you have opted in to receive.
• To personalise your experience with our hair care products and content.
• To detect and prevent fraud and keep our platform secure.

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for a related and compatible reason.

We take the security of your personal data seriously and apply appropriate technical and organisational measures to keep it safe, including:

• Encryption: Sensitive data, such as payment details, is encrypted to protect it during transmission and storage.
• Secure Servers: Your information is held on secure servers protected against unauthorised access.
• Restricted Access: Access to personal data is limited to authorised personnel only, on a need-to-know basis.

While we work hard to safeguard your data, no method of internet transmission or electronic storage is completely secure.

We do not sell or rent your personal data. We may share your information only with the following parties, and only as necessary:

• Payment Processors: To securely process your payments.
• Delivery Services: To fulfil and ship your orders to the address you provide.
• Legal Authorities: When we are legally required to disclose information.

All third parties are required to respect the security of your data and to treat it in accordance with applicable law.

You have control over your personal data. Depending on your location, you may exercise the following rights and choices:

• Access & Update: Access and update the personal information we hold about you.
• Request Deletion: Request the deletion of your data, except for records we are required to keep by law.
• Unsubscribe: Opt out of marketing emails at any time using the unsubscribe link in any message or by contacting us.

Our website uses cookies and similar tracking technologies to remember your preferences and to gather website analytics that help us improve your experience.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Our website may contain links to external websites that are not operated by us. These links are provided for your convenience only.

We are not responsible for the privacy practices or the content of any external websites. We encourage you to review the privacy policy of every website you visit before sharing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.

When we make changes, we will post the revised policy on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our team: